Last updated: November 18, 2025

nancytoys.com operates this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or de-identified. Depending on your interaction with the Services and applicable law, we may collect or process the following:

• Contact details: name, address, billing/shipping address, phone number, and email address.

• Financial information: payment details, credit/debit card information, transaction details, and payment confirmations.

• Account information: username, password, security questions, preferences, and settings.

• Transaction information: items viewed, added to cart, wishlist, purchased, returned, exchanged, or canceled.

• Communications with us: any information you provide when contacting customer support.

• Device information: device type, browser, network connection, IP address, and other unique identifiers.

• Usage information: how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from:

• Directly from you: when you create an account, use the Services, or communicate with us.

• Automatically through the Services: including cookies and similar technologies.

• From service providers: when they process information on our behalf.

• From partners or third parties.

How We Use Your Personal Information

We use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: process orders, payments, returns, manage accounts, facilitate shipping, enable reviews, and personalize your shopping experience.

• Marketing and Advertising: send promotional communications via email, text, or postal mail, and display personalized ads.

• Security and Fraud Prevention: authenticate accounts, detect and prevent fraudulent or illegal activity, and protect public safety.

• Communicating with You: provide customer support and maintain our business relationship.

• Legal Reasons: comply with applicable law, respond to legal requests, enforce our terms, or protect our rights.

How We Disclose Personal Information

We may disclose your personal information to:

• Service providers and vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, fulfillment, and shipping).

• Business and marketing partners to provide marketing services or personalized advertising.

• With your consent or at your direction (e.g., social media widgets, product shipping).

• Affiliates or corporate group entities.

• In connection with a business transaction such as mergers, bankruptcy, or legal obligations.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Information shared on public or semi-public platforms may be viewable by others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of their child’s information.

Security and Retention of Your Information

No security measures are perfect. While we strive to protect your information, we cannot guarantee absolute security. Retention periods vary depending on account maintenance, legal obligations, dispute resolution, or contract enforcement.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access / Know: request access to personal information we hold.

• Delete: request deletion of your information.

• Correct: request corrections to inaccurate information.

• Portability: receive and transfer your personal information.

• Opt-out of sale or targeted advertising: depending on local law.

• Manage communication preferences: opt-out of marketing emails, while still receiving transactional emails.

In the UK or EEA, you may also:

• Object or restrict processing for certain purposes.

• Withdraw consent for processing based on consent.

Requests may require identity verification, and you may authorize an agent to act on your behalf.

Complaints

For complaints regarding our processing of personal information, contact us at [email protected]. You may also contact your local data protection authority.

International Transfers

We may transfer, store, or process personal information outside your country of residence. Such transfers will comply with recognized mechanisms to ensure adequate protection, such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or operational needs. Updated policies will be posted on this website with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]